TERMS, CONDITIONS, AND REGULATIONS​

 

Last updated: November 28, 2024.

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By purchasing a ticket or accessing the Skate Love Festival event (hereinafter, the "Event"), managed by PANBARLAB S.L., you agree to the terms, conditions, and regulations described herein. Please read them carefully before making your purchase.

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By purchasing a ticket, you confirm that you have read, understood, and accepted the terms and conditions set for the Skate Love Festival.

 

TICKETS

• Official ticket sales: Tickets for the Event can only be purchased through the Ticket Tailor platform (the official platform for Skate Love Festival). We do not recognize or authorize sales through other channels. 

• VAT included: Prices include a reduced VAT rate of 10%, as established in Article 91 of Law 37/1992 on VAT. Additional charges may apply depending on the chosen payment method.

• Free access for minors: Children up to 16 years old can access the Event free of charge, provided they are accompanied by an adult holding a valid pass. Prior authorization must be requested by writing to tickets@skatelovebcn.com and completing the required authorization form. Access to the skating rink is limited to the hours of 12:00 PM to 8:00 PM.

• Non-transferable tickets: All tickets are personal and non-transferable. Identification (ID/passport) will be required during purchase and must be presented at the Event entrance.

• Changes and refunds policy: Once purchased, tickets are non-refundable and non-transferable, except as stipulated in Law 17/1997, which grants a 14-day withdrawal period from the date of purchase.

• Program review: Please review the activity schedule carefully to avoid timing conflicts, as changes to your ticket are not possible once purchased.

• Admission: We reserve the right of admission. Tickets that are forged, altered, or misused will invalidate entry.​

• Program changes: The Event's schedule and/or location may be subject to changes. In such cases, no refunds will be issued unless the Event is completely canceled.

• Limited guarantee: While Skate Love Festival cannot guarantee all aspects of the schedule at all times, it is committed to taking all necessary measures within its capacity to ensure the proper execution of the Event and its scheduled activities.

• Cancellations: In the event of total cancellation due to external factors (e.g., adverse weather conditions), ticket costs will be refunded, excluding management fees and other non-recoverable expenses.

• Insurance recommendation: We recommend obtaining medical and travel insurance to cover potential contingencies related to your attendance at the Event.​

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VENUE ACCESS

• Valid entry: Access is only allowed with a valid, non-transferable ticket and a readable QR code. An official physical ID must be presented (copies are not accepted).
  If you are an artist, volunteer, or staff member, you must also present your corresponding QR code. Failure to meet this requirement may result in denied entry.

• Identification regulations in Spain: According to Article 4 of Organic Law 4/2000, it is mandatory to carry government-issued identification (ID or passport) at all times, whether you are a resident or a tourist.
  This requirement is essential to ensure insurance coverage in case of an accident. Copies of documents will not be accepted.

• Ticket ownership: Festival activities are reserved exclusively for holders of valid tickets. Guests without a ticket are not allowed entry unless previously authorized (e.g., minors up to 16 years old with prior authorization).

• Capacity: Door sales are subject to venue capacity. Advance ticket holders will have priority access. We recommend arriving early to avoid issues.

• Security checks: The Event's security team may conduct inspections at access points in compliance with the Public Shows and Private Security Law. Refusal to comply with this procedure will result in denied entry.

• Fraudulent tickets: Tickets that are damaged, forged, or reported as stolen will not be accepted under any circumstances. The Event organizers are not responsible for stolen tickets or those purchased outside official sales channels.​​

 

VENUE CONDITIONS

• Program subject to changes: While we aim for all activities to proceed as planned, we cannot guarantee the participation of all announced artists.

• Personal items: Backpacks and belongings cannot be left in transit areas. The organizers are not responsible for lost or damaged personal items within the venue.

• Prohibited items: It is forbidden to bring alcoholic beverages, illegal substances, glass containers, sharp objects, or outside food into the venue. Help us ensure a safe and clean environment for everyone.

• Conduct and safety: Antisocial behaviors, such as racist, homophobic, sexist, or any other discriminatory or violent actions, will result in immediate expulsion from the venue.

• Food and drink areas: The venue includes designated bar and food service areas. Alcoholic beverages will not be sold to individuals under 18, in compliance with current regulations.

• Skating area access:

  • For safety reasons, food or beverages are not allowed in skating areas. Please keep the space clean and help maintain floors and common areas.

  • Attending the Event on skates involves inherent risks. By participating, you agree that entry and use of the festival areas are at your own risk.

  • If you are responsible for minors under 16, you assume full responsibility for their safety and well-being within the venue.

• Restricted areas access: Entry to restricted areas (e.g., backstage or stages) is strictly limited to authorized personnel. Any attempt to access these areas without permission will result in immediate expulsion.

• Risks and liability: The organizers are not responsible for injuries or accidents caused by internal structures, objects, or third-party actions. We recommend skating cautiously, staying alert, and being aware of your surroundings at all times.

 

IMAGE RIGHTS AND INTELLECTUAL PROPERTY

• Use of personal image: By registering and attending the Event, you agree that Skate Love Festival may photograph or record your image during activities. This material may be used publicly or privately, in any medium, including for commercial purposes. You also grant Skate Love Festival an unrestricted license to use such material for any lawful and commercial purpose related to the Event.

• Restriction on official materials usage: Content created by Skate Love Festival or its partners (photographs, videos, promotional materials, and festival graphics) is the exclusive property of the organization or those entities. Use, reproduction, or distribution by third parties is permitted only with prior authorization or a formal agreement with the organization or its official partners.

• Prohibition of unauthorized recordings: Recording, broadcasting, and/or filming the Event with professional equipment is strictly prohibited without prior permission from the organizers. Violation of this rule may result in equipment confiscation and/or expulsion from the venue.

 

DATA PROTECTION

• The processing of data collected during the purchase process and attendance at the Event will be carried out in accordance with our Privacy Policy.

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APPLICABLE LAW AND MODIFICATIONS

• Applicable law: By attending the Event, you agree that Spanish legislation applies.

• Contractual language: The official and binding version of these terms and conditions will be in the selected language.

• Modifications: We reserve the right to modify these Terms and Conditions at any time. Any changes will be published on our official website. We recommend periodically reviewing the Terms and Conditions to stay informed of updates.

 

If you have questions or need assistance, contact us at hola@skatelovebcn.com.​

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